YAAAY!!!! Passed the Platform Developer II – MCQ…

Salesforce Platform Developer Study Notes

‘Quick Text’ing in Salesforce…

Quick Text lets users create messages, such as greetings, answers to common questions, and short notes, which support agents can easily insert into case updates and communications with customers to save time and increase standardization. Enable Quick Text: Enable Quick Text for your organization so your agents can use pre-defined messages to respond to your … Continue reading ‘Quick Text’ing in Salesforce…

Omni-channel setup in quick 15 minutes…

Omni-Channel enables your contact center to push work to the most qualified, available support agent in your organization in real time. Omni-Channel lets you create work items from your Salesforce records including cases, chats, leads, and custom objects and route them to the most qualified, available agents in your organization, all in real time. Omni-Channel integrates … Continue reading Omni-channel setup in quick 15 minutes…