Optimize your Implementations with Salesforce Optimizer!!!

Salesforce Optimizer! - Optimizer evaluates your implementation to determine how your company uses certain Salesforce features, then identifies ways that you can improve your implementation for your company. Optimizer lets you run an automated, programmatic analysis of your sandbox or production environments.

‘Quick Text’ing in Salesforce…

Quick Text lets users create messages, such as greetings, answers to common questions, and short notes, which support agents can easily insert into case updates and communications with customers to save time and increase standardization. Enable Quick Text: Enable Quick Text for your organization so your agents can use pre-defined messages to respond to your … Continue reading ‘Quick Text’ing in Salesforce…

My Journey into Salesforce !!!

8X Salesforce Certified | Speaker & Co-Host - WashingtonDC Salesforce Dev Grp | Motivator | AWS Certified Starting with my all time favorite quote:  "You've got to start with the customer experience and work back towards the technology - not the other way around." - Steve Jobs So, where it all began? Where it all … Continue reading My Journey into Salesforce !!!