Omni-channel setup in quick 15 minutes…

Omni-Channel enables your contact center to push work to the most qualified, available support agent in your organization in real time. Omni-Channel lets you create work items from your Salesforce records including cases, chats, leads, and custom objects and route them to the most qualified, available agents in your organization, all in real time. Omni-Channel integrates … Continue reading Omni-channel setup in quick 15 minutes…

My Journey into Salesforce !!!

8X Salesforce Certified | Speaker & Co-Host - WashingtonDC Salesforce Dev Grp | Motivator | AWS Certified Starting with my all time favorite quote:  "You've got to start with the customer experience and work back towards the technology - not the other way around." - Steve Jobs So, where it all began? Where it all … Continue reading My Journey into Salesforce !!!